Business Opportunity
- Our client, a global confection company offers a 100% satisfaction guarantee: retailers can return waste and damaged goods, and consumers get are offered a money-back guarantee
- Difficulty of managing waste at retail, that purchase products directly through distributor
- Increasing sales team costs to cover independent stores
- Costs of administrative data entry and customer service efforts and head office and in the field
PAYGOS Delivers
- An interface for retailers to submit claims for store-level waste
- Robust reporting which provides the brand and retailers with access to real-time claim status for each claim
- System integration with multiple national carriers/transporters and warehouses/waste management companies & ERP systems
- Web-based application and interface for product returns, payment controls, and regulatory compliance
Results
- Significant decrease in administrative, sales support, and customer service costs
- Delivered on Brand’s commitment to product quality, freshness, and customer (retailer & consumer) satisfaction
- Increased retailers’ satisfaction
